This site uses cookies. To find out more, see our Cookies Policy

Customer Service Rep - SAP / ERP - 51370 - LBNJ (JP7) in Long Branch, NJ at Fast Switch

Date Posted: 4/13/2019

Job Snapshot

Job Description

Job ID: 42070

Our client in Long Branch, New Jersey is seeking a Customer Service Representative - SAP / ERP.

NO CORP-TO-CORP SUBMISSIONS ACCEPTED FOR THIS POSITION.  Applicants must be able to work directly for Fast Switch as a W2 Employee (US Citizens and all other parties authorized to work in the US are encouraged to apply).

 

Shift: 1st Shift - Monday - Friday; 8am-5pm

Position Overview: 

The Customer Service Representative (CSR) ensures that Notification’s customers experience superior levels of service, quality and delivery through efficient and effective order management and scheduling. The CSR reviews customer inquiries, problems and requests determining appropriate solutions. The Rep negotiates customer claims, initiates billing adjustments and arranges product substitutions and returns. 

Responsibilities: 

• Manage and enter orders and quotes into SAP in a timely manner ensuring compliance with ISO guidelines. 
• Ensure orders meet customer requirements. 
• Maintain thorough product knowledge. 
• Resolve customer complaints within prescribed period including performing Returned Materials Authorization (RMA) where appropriate. 
• Proactively monitor delivery schedules and track critical shortages in order to manage customers’ delivery expectations. Team with Operations Management to expedite key orders. 
• Diffuse frustrated customers, handle high stress situations and maintain positive relationships with colleagues and teammates 

Basic Qualifications: 

• Associate’s Degree from an accredited institution required 
• Minimum two years customer service, sales or related field 
• Competency with Microsoft Office 
• Experience with SAP or similar ERP system 
• No relocation is being provided. Candidates being considered for this role must be within a 50 mile radius of the Long Branch, NJ facility. 
• Must be able to legally authorized to work in the US without company sponsorship


Fast Switch, Ltd. is a high-growth IT staffing firm, with headquarters in Dublin, Ohio and with offices serving the Columbus, Detroit, Boston, Cincinnati, Minneapolis, Phoenix, Hartford, Los Angeles, Tucson, San Francisco, Denver, and Cleveland metropolitan areas.  We have a staff of over 780 associates and have experienced growth while remaining profitable.

Compensation can vary depending on experience and capability, plus benefits which include healthcare, dental, and vision insurance, long term disability coverage, and 401(k) with match and IMMEDIATE vesting.  Our benefits package, in this day and age, is superb.

To view all of our open positions, please go to: www.fastswitch.com and/or navigate to our Careers page.

indeed456