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Customer Service Representative - Retirement Services in Batesville, IN at Fast Switch

Date Posted: 4/22/2019

Job Snapshot

Job Description

Job ID: 51503

Our client in Batesville, Indiana is seeking a Customer Service Representative for Retirement Services.  

Responsibilities:   

  • Answering inbound calls regarding billing (mostly)
  • Ability to handle callers whom are highly upset and assist with professionalism
  • Provide excellent customer service to all callers and have a commitment to follow up
  • Dedication to the promises made to the customers –It could take weeks to get the answers back for the customer.  Responsibility for resolution of all issues.
  • Excellent documentation skills - accurate notation of telephone conversations and written communication into a computer database
  • Ability to navigate through several systems (Salesforce, Outlook/Email, web based systems and proprietary software).
  • 80% inbound calls –Most outbound calls will be follow ups - team handles 100-200 calls total a day with average talk time per call 6 minutes.
  • New projects for outbound calls are being added to the team’s responsibility. 
  • Dedication to High Level of customer service for specialized clients

Must haves:

•         Preferred prior customer service experience – will be handling questions, providing answers/solutions, and entering updates in system •         Strong communication skills with a high level of personal integrity and accountability •         Strong work ethic and ability to work independently when necessary •         Advanced problem solving skills and creative thinking •         Proficiency with computer and Microsoft Office and Excel

Plusses: 

•         Prior experience handling escalated calls   •         Banking and/or insurance industry experience (Knowledge of Retirement Services)

Fast Switch, Ltd. is a high-growth IT staffing firm, with headquarters in Dublin, Ohio and with offices serving the Columbus, Detroit, Boston, Cincinnati, Minneapolis, Phoenix, Hartford, Los Angeles, Tucson, San Francisco, Denver, and Cleveland metropolitan areas.  We have a staff of over 780 associates and have experienced growth while remaining profitable.

Compensation can vary depending on experience and capability, plus benefits which include healthcare, dental, and vision insurance, long term disability coverage, and 401(k) with match and IMMEDIATE vesting.  Our benefits package, in this day and age, is superb.

To view all of our open positions, please go to: www.fastswitch.com and/or navigate to our Careers page.

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