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Help Desk Analyst in Boston, MA at Fast Switch

Date Posted: 1/12/2019

Job Snapshot

Job Description

Job ID: 50420

Our client in Boston, Massachusetts is seeking a Help Desk Analyst. 


  • Create Active Directory accounts, assign appropriate group memberships
  • Create Exchange mailboxes
  • Create departmental calendars and assign permissions
  • Create drive mappings for users
  • Add a network printer for users
  • Create VPN accounts, assign RSA tokens
  • Create folders on file server and assign permissions
  • Install applications for users by using the remote control application named Bomgar
  • Troubleshoot issues over the phone and then escalate to desktop team or applications group, if necessary.
  • Phone manner must be professional and courteous at all times

Fast Switch, Ltd. is a high-growth IT staffing firm, with headquarters in Dublin, Ohio and with offices serving the Columbus, Detroit, Boston, Cincinnati, Minneapolis, Phoenix, Hartford, Los Angeles, Tucson, San Francisco, Denver, and Cleveland metropolitan areas.  We have a staff of over 780 associates and have experienced growth while remaining profitable.

Compensation can vary depending on experience and capability, plus benefits which include healthcare, dental, and vision insurance, long term disability coverage, and 401(k) with match and IMMEDIATE vesting.  Our benefits package, in this day and age, is superb.

To view all of our open positions, please go to: and/or navigate to our Careers page.