IT Technician in Troy, MI at Fast Switch

Date Posted: 11/21/2019

Job Snapshot

  • Employee Type:
  • Location:
    Troy, MI
  • Job Type:
  • Experience:
    Not Specified
  • Date Posted:

Job Description

Job ID: 55327

Position Description:  
Job #55327 

  • The IT Technician participates as an account creation, modification and termination technician as well as a second level support liaison for access related issues generated by the Service Desk team. 
  • Participates in providing support to customers by resolving semi-complex technical account and connectivity problems. 
  • Participates in maintaining documented log of incidents and requests so that recurring problems can be reported to functional areas.
  • The IT Technician performs semi-complex work within technical or paraprofessional area.
  • Effectively identifies issues as they occur and takes appropriate steps to solve them in situations where the problem is not difficult or complex. 
  • Documents and refers complex, unusual problems to other support teams.


  • One to three (1-3) years of successful experience in the area of Access Management, Help Desk, Service Desk, or IT Support responsibilities required. 
  • Five (5) years or more experience working in a 24/7/365 Health Care environment 
  • Access Management, Help Desk, Service Desk, or IT Support position using phone and email to provide direct end-user support and account management, preferred. 
  • ServiceNow ITSM tool usage, Mainframe knowledge, general account administration and Microsoft Active Directory administration experience highly preferred. 
  • Basic account management skills and knowledge in regards to the creation, modification and termination of user accounts across multiple platforms.

Skills Required:

  • WINDOWS 10


  • HS Diploma or equivalent. 
  • Associates or Bachelors degree or 1-2 years of vocational technical training preferred, along with Information Technology / Support industry certifications. 
  • ITIL certification highly preferred. 

Fast Switch, Ltd., delivering the Right Talent at the Right Time for over 21 years. We are an IT Consulting company with offices in Detroit, MI, Columbus, OH, Cleveland, OH, Cincinnati, OH, New York, Hartford, CT, Massachusetts, Minneapolis, MN, Los Angeles, CA, San Francisco, CA, and Tucson, AZ. We’re doing business in almost half the states in the union.

We're a financially strong, privately-held company that is 100% consultant and client focused. You are our most important asset!          

We've differentiated ourselves by being creative, flexible, and fast. Throw out everything you've heard, seen, or felt about every other IT Consulting company.

We're different. Our consultants and clients tell us so, and it's our great people who make the difference! We do unique things, and we do them for Fortune 10 companies, Inc. 500 companies, and technology start-ups. We also have a strong belief in giving back to the communities we serve.

Our benefits are second to none and thanks to our flexible benefits options you can choose just the benefits that you need or want, options include:

• Medical and Dental (Fast Switch pays majority of the medical program)

• Vision

• Personal Time Off (PTO) Program

• Long Term Disability (100% paid)

• Life Insurance (100% paid)

• 401(k) with immediate vesting and 3% (of salary) dollar-for-dollar match

Plus, we have a lucrative employee referral program and an employee recognition culture.

In 2013, 2014, 2015, 2016 and 2017, Fast Switch was named one of the Top Work Places in Michigan by the Detroit Free Press and one of the Best Staffing Firms In 2016 and 2017. We have won the Columbus Business First “Fast 50” award 9 times in 12 years because of our strong growth which translates into more and better opportunities for our consulting staff members.

To view all of our open positions, please go to: and at the bottom of the page click Job Opportunities, or get there directly at:

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