Lead Collections Specialist - Real Estate in Amherst, NY at Fast Switch

Date Posted: 1/6/2020

Job Snapshot

Job Description

Job ID: 55857

Our client in Amherst, New York is seeking a Lead Collections Specialist - Real Estate. 

NO CORP-TO-CORP SUBMISSIONS ACCEPTED FOR THIS POSITION.  Applicants must be able to work directly for Fast Switch as a W2 Employee (US Citizens and all other parties authorized to work in the US without sponsorship are encouraged to apply).


Typical work hours are Monday - Friday 8:00 a.m. - 4:30 p.m. however candidate must also have ability to work at least one night shift (same day) each week from 12:30 p.m. - 9:00 p.m. AND candidate must have availability to work approximately two Saturdays per month from 8:00 a.m. - 2:00 p.m. We will also consider candidates who are able to work Monday – Thursday 12:30 p.m. – 9:00 p.m. and Fridays 8:00 a.m. – 4:30 p.m. and two Saturdays per month from 8:00 a.m. – 2:00 p.m.


In a financial services contact center, the Lead Specialist will receive inbound and place outbound calls in regards to Real Estate delinquent accounts in a fast paced environment.


  • Place/receive calls via the telephone as well as an automated dialer
  • Negotiate payment arrangements to reduce delinquency
  • Add, change, and delete information in multiple file screens within multiple collection systems
  • Comply with all policies and procedures as outlined in operating instructions
  • Serve as entry point for the identification, routing, and documentation of all pertinent collection support processes (I.E.: modifications, bankruptcy, skip-tracing, etc.)
  • Meet minimum individual and departmental goals and service level agreements
  • Adhere to Federal Regulatory requirements regarding debt collections


  • Computer proficient
  • Proven ability to stay focused in a continuous process flow and keep pace within work team
  • Superior verbal and written communication skills
  • One or more years of customer service or collections experience.

Ideal Candidate

  • Bachelor’s Degree Mortgage/real estate collections experience.
  • Experience with automated dialers and CACS/CAS

Fast Switch, Ltd. is a high-growth IT staffing firm, with headquarters in Dublin, Ohio and with offices serving the Columbus, Detroit, Boston, Cincinnati, Minneapolis, Phoenix, Hartford, Los Angeles, Tucson, San Francisco, Denver, and Cleveland metropolitan areas.  We have a staff of over 780 associates and have experienced growth while remaining profitable.

Compensation can vary depending on experience and capability, plus benefits which include healthcare, dental, and vision insurance, long term disability coverage, and 401(k) with match and IMMEDIATE vesting.  Our benefits package, in this day and age, is superb.

To view all of our open positions, please go to: www.fastswitch.com and/or navigate to our Careers page.



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