Production Support Analyst - Life Insurance Operations. in Des Moines, IA at Fast Switch

Date Posted: 1/8/2020

Job Snapshot

Job Description

Job ID: 55576

Our client in Des Moines, Iowa is seeking a Production Support Analyst - Life Insurance Operations. 

Local candidates are highly preferred.

This role will have responsibility for Production Support and end to end defect resolution management.  This involves defect resolution at the policy level. Strong life insurance background is a must. 

This position will be responsible for the following:

  • Troubleshoot, research, and resolve defects, questionable functions, errors, and inconsistencies in systems functions
  • Performs data research and clean up
  • Using excel, perform data comparisons and data validation
  • Assist with root cause analysis and triage of key/critical defects for quick turn-around.
  • Research, analyze, track and resolve complex production problems
  • Engages leaders as needed, in communication, escalation, resolution planning and statuses
  • Works independently with minimal direction
  • Strong Life Insurance background and technical knowledge used to preform calculations, analysis, and validation
  • Ensures that defects are resolved at TPA with input from the client according to prioritization

Strong candidates will have: 

  • Prior Life insurance experience
  • BA skills related to trouble shooting problems, calculating values (Actuarial aptitude a plus)
  • Ability to learn quickly, adaptable and ready to get into the weeds, as well as ability to handle multiple conflicting high priority items as the same time
  • Exceptional excel skills

Fast Switch, Ltd. is a high-growth IT staffing firm, with headquarters in Dublin, Ohio and with offices serving the Columbus, Detroit, Boston, Cincinnati, Minneapolis, Phoenix, Hartford, Los Angeles, Tucson, San Francisco, Denver, and Cleveland metropolitan areas.  We have a staff of over 780 associates and have experienced growth while remaining profitable.

Compensation can vary depending on experience and capability, plus benefits which include healthcare, dental, and vision insurance, long term disability coverage, and 401(k) with match and IMMEDIATE vesting.  Our benefits package, in this day and age, is superb.

To view all of our open positions, please go to: and/or navigate to our Careers page.



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