Project Coordinator in Boston, MA at Fast Switch

Date Posted: 1/27/2020

Job Snapshot

Job Description

Job ID: 55003

Project Coordinator/Implementation Lead needed for 6 month contract in Boston, MA

Detailed Description of Services:

Project Coordinator/Implementation Lead will be responsible for the day-to-day planning and management of the HASTUS (HASTUS is a powerful modular solution for bus, metro (subway), tram (streetcar), and light rail scheduling and operations) Daily system and software implementation and deployment for the Rail (operators) and (bus and rail) Non-Revenue populations. Lead responsibilities are part of the overall HASTUS software implementation program currently being performed by the Workforce Modernization Program (WMP). This position will perform the following activities and examples, as well as other related tasks as the needs arise.

DUTIES & RESPONSIBILITIES

• Execute the implementation plan for the HASTUS Daily module for the Rail and Non-Revenue populations

• Direct WMP team and other resources in the completion of system and security configuration

• Collaborate with other stakeholder groups for the completion of integration updates

• Support the testing and troubleshooting efforts for the HASTUS Daily module

• Direct WMP team and other resources in the deployment to production of the HASTUS Daily module for the Rail and Non-Revenue populations

• Collaborate with stakeholders (Operations, Labor Relations, Payroll, etc.) for the understanding and interpretation of business requirements and union policy against system functionality

• Maintain the master Requirements Matrix for the HASTUS Daily module for the Rail and Non-Revenue populations

• Support end users with troubleshooting and resolving issues.

• Act as liaison between areas and project teams to work through issues.

• Handle sensitive and confidential information in an appropriate manner.

• Respond to each inquiry, whether from a customer, vendor, or coworker, in a professional and courteous manner.

• Work any and all shifts and / or locations as assigned or directed. This may include shifts starting early morning, finishing late afternoon, weekend shifts, and/or involving traveling by train or vehicle to various locations in the Boston area.

• Uphold the rights and interests of the Authority while building and maintaining effective relationships with employees.

• Report on implementation status to the overall Project Manager as well as the Director as needed

• Perform related duties and projects as assigned and report on status.

EDUCATION AND/OR EXPERIENCE

• A Bachelor's degree or higher from an accredited institution in business, computer science, information science, project management, engineering, planning, or a related field.

• Three (3) years of experience in Custom off the Shelf (COTS) software implementation activities

• Excellent organizational, confidentiality, multitasking, and time management skills.

• Strong computer and analytical skills.

• Proficiency is required in Microsoft Office Suite, including Word, Excel, and PowerPoint. Microsoft Visio experience is preferred.

• Have excellent customer service and conflict resolution skills.

• The ability to provide internal and external customers with a courteous and professional experience.

• The ability to work effectively with a diverse workforce.

• Experience in bus and / or subway transit operations preferred