Technical Business Analyst in Meridian charter Township, MI at Fast Switch

Date Posted: 11/16/2019

Job Snapshot

Job Description

Job ID: 55270

Technical Business Analyst – 55270

A Michigan based company, we focus on providing services and solutions that help organizations solve business challenges with technology. We are a leading systems integrator and technology consulting firm that was established in 1996 and are made up of experienced professionals who have a deep understanding in providing IT solutions to government and commercial clients.

We encourage new ideas that will differentiate our company and improve the plans and services we provide.  We also encourage teamwork as an essential element of our shared success and provide a work environment in which all people, ideas and backgrounds are respected, supported and valued.

Job Description:

  • The Technical Business Analyst supports the Business Units by resolving issues around the Business Enterprise Applications.
  • Acting as a liaison between the System and the end-customer, the Technical Business Analyst understands the system, data, and applications and helps the users and end customers by analyzing the issues and by developing technical solutions.     

Job Responsibilities:

  • Speaks and understands the language of our business when communicating with Business Users, and the technical language of our Enterprise Applications when communicating with Developers and Testers.
  • Establishes and maintain a positive relationship with customers, internal and external, to ensure that appropriate services are developed to meet their needs.
  • Should be well versed with extracting data from databases by creating new, or altering existing, basic to complex SQL queries. 
    • The data will be used to analyze issues, when developing solutions, and for testing and verification of results.
  • Knowledgeable on Java Programming to debug Enterprise applications while analyzing the issues.
  • Provide support for software, hardware, and operating system issues, including researching, testing and communicating potential solutions for clients.
  • Able to understand the process of escalating issues to the next level of support (other groups within Technology Services) as appropriate as and when needed.
  • Propose changes for system impacts and suggests alternatives. 
    • This may include changes to current processes, applications, file layouts, and web services.
  • Work with the team supervisor to assure adherence to standards and policies. 
  • Follow, develop and implement standardized processes and procedures by identifying best practices and gaining consensus to establish best practices as the standard.
  • Attends and engages in daily standup meetings along with other agile team ceremonies.
  • Expected to be familiar with testing processes to create and document test cases to help support the development teams when needed.
  • Constantly looks for ways to improve processes and discuss issues, all in order to deliver better value to the customer.

Minimum Qualifications:

  • Bachelor’s Degree with relevant coursework in computer science or computer information systems. 
    • Will accept any suitable combination of education, training, or experience.
  • 5 years related work experience in an application and systems development environment, trouble shooting, triaging open systems applications.
  • Insurance domain knowledge highly preferred. 
  • Should be strong at analyzing and resolving problems. 
  • Experience creating, altering, and running SQL queries. 
  • Knowledge on Object Oriented programming is preferred. 
  • Basic working knowledge of web services (REST or SOAP). 
  • Ability to review software changes and determine system impact.
  • Experience with incident/support ticketing systems and process workflow.
  • The ability to be flexible in a fast paced and active work environment.
  • Good communication skills in order to effectively interact with internal and external customers.

Minimum Physical Expectations:

  • Physical activity that often requires keyboarding, sitting, phone work, and filing.
  • Physical activity that often requires extensive time working on a computer.
  • Physical activity may require lifting under 25 lbs.
  • Physical activity that sometimes requires travel – car, train, and/or air.
  • Physical activity that sometimes requires bending, stooping, reaching, climbing, kneeling, and/or twisting.
  • Specific vision abilities required include close vision, depth perception, and the ability to adjust and focus.
  • Must hear and speak well enough to conduct business over the telephone or face to face (in English) for long periods of time.

Minimum Environmental Expectations:

  • This position will require working indoors. 
  • Typical workweek is eight (8) hour workdays, five (5) days per week with some weekend work, as well as longer hours as needed. 
  • This position deals with some aggressive personalities and could be stressful.
  • We are the premier provider of integrated technology services and solutions with a reputation for solving business challenges and creating trusted relationships with our clients and partners.

At Fast Switch, Our Purpose is Our People and Our Planet. We come to work each day and are reminded we are helping people find their success stories.  Isn’t that cool? Also, Doing the right thing is our mantra.  We act responsibly, give back to the communities we serve, and have a little fun along the way.

We at Fast Switch have been doing this for 22 years. We’re doing business in almost half the states in the union with offices in Detroit, MI, Columbus, OH, New York, Hartford, CT, Massachusetts, Minneapolis, MN, Los Angeles, CA, San Francisco, CA, and Tucson, AZ.

We're a financially strong, privately-held company that is 100% consultant and client focused.

We've differentiated ourselves by being fast, flexible, creative and honest. Throw out everything you've heard, seen, or felt about every other IT Consulting company. We do unique things, and we do them for Fortune 10 companies, Inc. 500 companies, and technology start-ups. We also have a strong belief in giving back to the communities we serve.

Our benefits are second to none and thanks to our flexible benefits options you can choose just the benefits that you need or want, options include:

• Medical and Dental (Fast Switch pays majority of the medical program)

• Vision

• Personal Time Off (PTO) Program

• Long Term Disability (100% paid)

• Life Insurance (100% paid)

• 401(k) with immediate vesting and 3% (of salary) dollar-for-dollar match

Plus, we have a lucrative employee referral program and an employee recognition culture.

In 2013, 2014, 2015, 2016, 2017 and 2018, Fast Switch was named one of the Top Work Places in Michigan by the Detroit Free Press and one of the Best Staffing Firms in 2016 and 2017. We have won the Columbus Business First “Fast 50” award 9 times in 12 years because of our strong growth which translates into more and better opportunities for our consulting staff members.

Ranked '#1' supplier by over 50% of our customers nationally.

Ranked 'Top 3' supplier by over 75% of our customers nationally.

 To view all of our open positions, please go to: www.fastswitch.com and at the bottom of the page click Job Portal, or get there directly at: https://www.jobs.net/jobs/fastswitch/en-us/all-jobs/

You can also follow us on Twitter at: www.twitter.com/fastswitch

And you can become a fan of Fast Switch on Facebook at: http://tinyurl.com/y9y3gdp