Technical Support Analyst in Dublin, OH at Fast Switch

Date Posted: 1/3/2020

Job Snapshot

Job Description

Job ID: 55881

Technical Support Analyst. We have a contract-to-hire need for a Technical Support Analyst who will support our client's clinical applications and software, and also requires customer service soft skills for phone, email, and on-site in person situations.

Position Qualifications:

  • Windows OS (all versions) and Microsoft Office expert including Word, Excel, PowerPoint, Exchange, Visio, Project
  • Strong customer service skills (phone and email etiquette)
  • Ability to work with customer clinical staff both over the phone and in person
  • Ability to communicate free of technical language to the business and end-user
  • Demonstrate strong analytical and project management skills
  • Demonstrate IT knowledge and expertise in the areas being developed or enhanced
  • Strong collaboration, multi-tasking and organization skills
  • Strong oral and written communication skills. Demonstrate ability to speak English fluently and clearly
  • Demonstrate thorough knowledge of the industry and trends
  • Travel: 25%

Desired / Preferred Skills:

  • Hardware and Networking proficiency is desired
  • Experience with tablets and printers or understanding of DNS server and basic IP routing desired
  • Windows Server (Server 2008 and up) familiarity preferred
  • Experience with healthcare or pharmacy workflows or IT and software is preferred
  • Experience with EMR / EHR, Pharmacy management software, or healthcare billing software is desired

Client does not provide sponsorship for this opening. Candidates must now and in the future be legally eligible to work in the US for any employer.

Revel IT (formerly known as Fast Switch) is one of the fastest-growing, privately held, IT Staffing companies in the nation. Our client base includes 32% of the Fortune 25.


We have major offices in Dublin, OH, Phoenix, AZ, Los Angeles, CA, and Austin, TX and are rapidly expanding into new markets from coast to coast.

Our reputation is one of straight talk, creative solutions, aggressive pricing, and flawless execution ... outperforming the giants of our industry every day. We embrace the strategy inferred in Winston Churchill's famous quote, 'The short road to ruin is to emulate the methods of your adversary.' At Revel IT, we are constantly asking ourselves, 'Is there a better way?' Almost every day, we answer, 'Yes.' #revelitjobs