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Trainer / Support Specialist - bus/subway transit operations in Boston, MA at Fast Switch

Date Posted: 1/12/2019

Job Snapshot

Job Description

Job ID: 50414

Our client in Boston, Massachusetts is seeking a Trainer / Support Specialist - bus/subway transit operations. 

The Trainer/Support Specialist will be responsible for training and supporting Operations personnel and end users as part of the HASTUS software implementation for the client's Workforce Modernization Program. This position will perform the following activities and examples, as well as other related tasks as the needs arise.


  • Assist with the implementation of Workforce Modernization Program (WMP) systems, including, but not limited to, the Daily Operations system and Bid system for Bus, Heavy Rail and Light Rail transportation districts in HASTUS software.
  • Develop and execute training programs for training new and existing WMP software end users.
  • Support end users on troubleshooting issues.
  • Act as liaison between areas and project teams to work through issues.
  • Assist in implementing and supporting future WMP systems, as appropriate.
  • Respond to each inquiry, whether from a customer, vendor, or coworker in a professional and courteous manner.
  • Work any and all shifts and / or locations as assigned or directed.
  • Uphold the rights and interests of the Authority while building and maintaining effective relationships with employees.
  • Perform related duties and projects as assigned


  • Three (3) years of experience in bus and / or subway transit operations.
  • Two (2) years of related supervisory experience in bus and / or subway operations.
  • A high school diploma or equivalent (G.E.D.) from an accredited institution with the ability to comprehend, communicate and respond to instructions, orders, signs, notices, inquiries, etc. in English.
  • Excellent organizational, confidentiality, multitasking and time management skills.
  • Strong computer and analytical skills.
  • Proficient in Microsoft Office Suite, including Word, Excel, and PowerPoint.
  • Handle sensitive and confidential information in an appropriate manner.
  • Have excellent customer service and conflict resolution skills.
  • The ability to provide internal and external customers with a courteous and professional experience.
  • Work any and all shifts and / or locations as assigned or directed.
  • The ability to work effectively with a diverse workforce.

Fast Switch, Ltd. is a high-growth IT staffing firm, with headquarters in Dublin, Ohio and with offices serving the Columbus, Detroit, Boston, Cincinnati, Minneapolis, Phoenix, Hartford, Los Angeles, Tucson, San Francisco, Denver, and Cleveland metropolitan areas.  We have a staff of over 780 associates and have experienced growth while remaining profitable.

Compensation can vary depending on experience and capability, plus benefits which include healthcare, dental, and vision insurance, long term disability coverage, and 401(k) with match and IMMEDIATE vesting.  Our benefits package, in this day and age, is superb.

To view all of our open positions, please go to: and/or navigate to our Careers page.