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Automotive Warranties Customer Experience Representative - 57850 in Galesburg, MI at Fast Switch

Date Posted: 11/29/2018

Job Snapshot

Job Description

Job ID: 50173

Our client in Galesburg, Michigan is seeking an Automotive Warranties Customer Experience Representative

NO CORP-TO-CORP SUBMISSIONS ACCEPTED FOR THIS POSITION.  Applicants must be able to work directly for Fast Switch as a W2 Employee (US Citizens and all other parties authorized to work in the US without sponsorship are encouraged to apply).

  


The primary function of the Customer Experience Representative (CER) will provide warranty support, direct and adjudicate product warranty repairs via phone and electronic communication for customers that utilize Roadranger services, and assist with aftermarket sales/promotions. This individual will help identify emerging trends that affect the customers experience with our products, use data analytics, and observations to drive product reliability and functionality improvements through the organization, create and deliver custom training to customer experience representatives based on his or her discoveries. 

  • Assist in accurately determining failure root cause by utilizing diagnostic procedures, repair strategies, part requirements, labor hours, and technical or other assistance related to the repair. 
  • Use current business tools and data analytics to discover emerging trends, product improvement opportunities, and system enhancements to improve the customers experience with the client 
  • Ability to Interpret electronic data to prescribe repair strategies for all products 
  • Thorough understanding of vehicle assemblies, engine/transmission power trains, drive train components, vehicle electrical/electronic systems including wiring, data links, actuators, etc. 
  • Technical hands on vehicle experience for diagnosing and troubleshooting engine, transmission, brake systems, and other vehicle related problems including drivability and fault/no-fault related symptoms 
  • Strong technical skills/knowledge of all the client's Truck products 
  • Expertise/knowledge regarding automotive and truck industry methodologies and tools for supporting service of vehicle systems at the dealership level 
  • Support teammates and other departments as needed 
  • Represent the client in a courteous, ethical, and professional manner at all times 
  • Ability to work flexible hours 
  • Administer the client's Truck Component product warranties per published guidelines

Fast Switch, Ltd. is a high-growth IT staffing firm, with headquarters in Dublin, Ohio and with offices serving the Columbus, Detroit, Boston, Cincinnati, Minneapolis, Phoenix, Hartford, Los Angeles, Tucson, San Francisco, Denver, and Cleveland metropolitan areas.  We have a staff of over 780 associates and have experienced growth while remaining profitable.

'Compensation can vary depending on experience and capability, plus benefits which include healthcare, dental, and vision insurance, long term disability coverage, and 401(k) with match and IMMEDIATE vesting.  Our benefits package, in this day and age, is superb.

To view all of our open positions, please go to: www.fastswitch.com and/or navigate to our Careers page.

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