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Business Analyst - WMS 51600 in Livonia, MI at Fast Switch

Date Posted: 2/28/2019

Job Snapshot

Job Description

Job ID: 51600

Business Analyst - WMS

Description

The WMS Business Analyst’s role is to deliver warehouse management business solutions through application enhancement and support activities. This includes troubleshooting applications and software for all internal customers, such as operations, development, and other business units. The Business Analyst is also responsible for assisting in the design, delivery, and improvement of in-house and vendor provided software applications training programs and related course ware.

Responsibilities

Strategy & Planning

  • Create and deploy feedback mechanisms for end users. Analyze results, make recommendations for support process improvement, and implement changes.
  • Evaluate documented resolutions and analyze trends for ways to prevent repeated future problems.

Acquisition & Deployment

  • Conduct research into software application products and services in support of development and purchasing efforts.
  • Provide support for the testing of new and existing software applications under development or consideration for purchase.

Operational Management

  • Field incoming problem tickets from end users to resolve application and software issues within servers, databases, and other mission-critical systems.
  • Document all pertinent end user identification information, including name, department, contact information, and nature of problem or issue.
  • Prioritize, schedule, and administer all instances where enhancements and defect resolution are required.
  • Perform hands-on fixes at the desktop level, including installing and upgrading software, installing hardware, implementing file backups, and configuring systems and applications.
  • Record, track, and document the problem-solving process, including all successful and unsuccessful decisions made, and actions taken, through to final resolution.
  • Communicate application problems and issues to key stakeholders, including management, development teams, end users, and unit leaders.
  • Test fixes and perform post-resolution follow-ups to ensure problems have been adequately resolved.
  • Maintain and enhance performance of all new and existing software and applications across the organization.
  • Identify and learn appropriate software applications used and supported by the organization.
  • Coordinate with department heads to assess departmental application training needs and objectives.
  • Participate in the design, development, and delivery of software applications training programs and individual classes.
  • Work with vendors to post software updates, drivers, knowledge bases, and frequently asked questions resources on company intranet to assist in problem resolution.
  • Work with vendors to perform preventative maintenance, including the installation of service packs, patches, hot fixes, anti-virus software, and so on.
  • Apply diagnostic utilities to aid in troubleshooting.
  • Liaise with vendors who provide managed services to ensure all service are being performed and that service levels are consistently being achieved. Deal with issues as needed.
  • Manage and/or provide guidance to junior members of the team.

Position Requirements

Formal Education & Certification

  • University degree in the field of computer science or information systems and 10 years related work experience.
  • Education and/or certifications with significant experience in SDLC and project management are desired.

Knowledge & Experience

  • In-depth, hands-on knowledge of and experience with enterprise applications, including JDA Red Prairie warehouse management system is preferred.
  • Proven experience with troubleshooting principles, methodologies, and issue resolution techniques.
  • Broad knowledge of programming languages and techniques, including .net, Crystal reporting, DDA’s
  • Extensive application support experience with mission critical large scale systems such as WMS, specifically JDA/Red Prairie, Microsoft NAV ERP and Data Warehouse environments.
  • Excellent written and oral communication skills as well as proficient in the use of Microsoft Office (Word, Excel and PowerPoint)
  • Able to develop and interpret technical documentation for training and end user procedures.
  • Knowledge of trends in technology relating to software applications.
  • Experience with building and maintaining databases for query and problem tracking.
  • Good understanding of the organization’s goals and objectives.
  • Ability to manage and mentor staff

Personal Attributes

  • Highly self motivated and directed.
  • Ability to absorb new ideas and concepts quickly.
  • Good analytical and problem-solving abilities.
  • Ability to effectively prioritize and execute tasks in a high-pressure environment.
  • Ability to conduct research into software development and delivery concepts, as well as technical application issues.
  • Ability to present ideas in business-friendly and user-friendly language.
  • Very strong customer service orientation.
  • Excellent written, oral, interpersonal, and presentation skills.
  • Experience working in a team-oriented, collaborative environment.

Work Conditions

  • Occasional travel between training locations required.
  • Sitting for extended periods of time.
  • Able to maneuver and work inside the warehouse environment.
  • Dexterity of hands and fingers to operate a computer keyboard, mouse, power tools, and to handle other computer components.
  • Lifting and transporting of moderately heavy objects, such as computers and peripherals.

At Fast Switch, Our Purpose is Our People and Our Planet. We come to work each day and are reminded we are helping people find their success stories.  Isn’t that cool? Also, Doing the right thing is our mantra.  We act responsibly, give back to the communities we serve, and have a little fun along the way.

We at Fast Switch have been doing this for 22 years. We’re doing business in almost half the states in the union with offices in Detroit, MI, Columbus, OH, New York, Hartford, CT, Massachusetts, Minneapolis, MN, Los Angeles, CA, San Francisco, CA, and Tucson, AZ.

We're a financially strong, privately-held company that is 100% consultant and client focused.

We've differentiated ourselves by being fast, flexible, creative and honest. Throw out everything you've heard, seen, or felt about every other IT Consulting company. We do unique things, and we do them for Fortune 10 companies, Inc. 500 companies, and technology start-ups. We also have a strong belief in giving back to the communities we serve.

Our benefits are second to none and thanks to our flexible benefits options you can choose just the benefits that you need or want, options include:

• Medical and Dental (Fast Switch pays majority of the medical program)

• Vision

• Personal Time Off (PTO) Program

• Long Term Disability (100% paid)

• Life Insurance (100% paid)

• 401(k) with immediate vesting and 3% (of salary) dollar-for-dollar match

Plus, we have a lucrative employee referral program and an employee recognition culture.

In 2013, 2014, 2015, 2016, 2017 and 2018, Fast Switch was named one of the Top Work Places in Michigan by the Detroit Free Press and one of the Best Staffing Firms in 2016 and 2017. We have won the Columbus Business First “Fast 50” award 9 times in 12 yearsbecause of our strong growth which translates into more and better opportunities for our consulting staff members.

Ranked '#1' supplier by over 50% of our customers nationally.

Ranked 'Top 3' supplier by over 75% of our customers nationally.

 To view all of our open positions, please go to: www.fastswitch.com and at the bottom of the page click Job Portal, or get there directly at: https://www.jobs.net/jobs/fastswitch/en-us/all-jobs/

You can also follow us on Twitter at: www.twitter.com/fastswitch

And you can become a fan of Fast Switch on Facebook at: http://tinyurl.com/y9y3gdp