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Consumer Loan and Credit Inquiry - Customer Service Associate in Canton, OH at Fast Switch

Date Posted: 11/28/2018

Job Snapshot

Job Description

Job ID: 49663

Our client in Canton, Ohio is seeking a Consumer Loan and Credit Inquiry - Customer Service Associate.

NO CORP-TO-CORP SUBMISSIONS ACCEPTED FOR THIS POSITION.  Applicants must be able to work directly for Fast Switch as a W2 Employee (US Citizens and all other parties authorized to work in the US without sponsorship are encouraged to apply).



Working within a team of 15 Consumer Loan and Credit Inquiry servicing associates, this position is responsible for responding to external and internal loan servicing requests and credit inquiries regarding the client's Commercial and Consumer Banking relationships. Adhere to Corporate Credit Policy procedures, loan regulatory requirements and Consumer/Privacy laws. Use fair and reasonable judgment when interpreting and disclosing client relationships. Works within and complies with established operational and compliance quality standards and service levels at a highly productive level.

Essential job functions:

• Perform accurate and timely loan transactions including account research and loan maintenance, escrow processing, DDA deposits using APA system and wire transfers.

• Respond to loan and deposit balance verification requests from internal and external parties including processing Standard CPA Audit Confirmations, Credit Investigations, Estate/Date of Death Inquiries, Governmental Balance inquiries for Social Security Administration, Internal Revenue Service, Housing Applications.

'• Follow established industry standard practices for the proper exchange of commercial credit information.

• Balance general ledger entries to minimize account outages and work with the Accounting department to correct discrepancies in a timely manner.

• Perform careful and timely review of various reports to alleviate potential customer impact issues and to ensure system integrity. Take appropriate action to address issues.

• Research requests to a logical conclusion and execute remedial action. Communicate to the requester the results of research and resolution of the problem effectively and timely.

• Actively seek opportunities to improve process efficiency, quality and the client experience. Communicate ideas appropriately to effect real change.

• Provides world class customer service to internal and external customers through total adherence to the client Values and Difference concepts

• Identify major and minor issues/problems and communicate to appropriate management

• Assist other team members with daily workload to ensure timely completion and achievement of work team assignments.

• Actively pursue development of self to better support team and future advancement.



• High School, some college

• Strong accounting background.

• 1+ years related job experience with knowledge of bank loan and deposit products

Ideal Candidate

• Bachelor’s degree or equivalent experience.

• Proficiency in the following KeyCorp systems: Hogan, ALS, CLS, Loan IQ, Lotus Notes, DocumentDirect, KeyView Deluxe

• Working knowledge of loan accounting and loan systems.

Fast Switch, Ltd. is a high-growth IT staffing firm, with headquarters in Dublin, Ohio and with offices serving the Columbus, Detroit, Boston, Cincinnati, Minneapolis, Phoenix, Hartford, Los Angeles, Tucson, San Francisco, Denver, and Cleveland metropolitan areas.  We have a staff of over 780 associates and have experienced growth while remaining profitable.

Compensation can vary depending on experience and capability, plus benefits which include healthcare, dental, and vision insurance, long term disability coverage, and 401(k) with match and IMMEDIATE vesting.  Our benefits package, in this day and age, is superb.

To view all of our open positions, please go to: and/or navigate to our Careers page.