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Debt Specialist - Collections / Banking in Amherst, NY at Fast Switch

Date Posted: 3/28/2019

Job Snapshot

Job Description

Job ID: 44758

Our client in Amherst, New York is seeking a Debt Specialist.

Availability to work between the hours of 8:00 a.m. - 9:00 p.m. Monday - Thursday (there is flexible scheduling and the traditional shift is typically an 8 hour shift however there is a requirement to work at least one later evening shift per week). Availability to work Fridays from 8:00 a.m. - 5:00 p.m. and availability to work approximately two Saturdays per month from 8:00 a.m. - 2:00 p.m. are also required. Availability to work additional hours as needed. They are also considering candidates who would be available to work Monday - Thursday 12:30 p.m. - 9:00 p.m. and Friday 8:00 a.m. - 5:00 p.m. and every other Saturday a minimum of 4 hours.


In a financial Collections Operations center, the Debt Specialist IV will receive inbound and place outbound calls in regards to 30 days past due delinquent to charge off. Having bankruptcy, REO, foreclosure and knowledge of loss mitigation tools a plus on delinquent Real Estate accounts. There may be some of the work performed on a predictive dialer.


* Place/receive calls via the telephone* Negotiate payment arrangements to reduce delinquency.* Comply with all policies and procedures as outlined in operating instructions.* Serve as entry point for the identification, routing, and documentation of all pertinent collection support processes (I.E.: modifications, bankruptcy, skip-tracing, probate, foreclosure etc.)* Meet minimum individual and departmental goals and service level agreements
* Adhere to Federal Regulatory requirements regarding debt collections COMPETENCIES/SKILLS: • Excellent interpersonal and motivation skills• Demonstrated ability to handle change• Displayed sense of ownership in relation to attitude and actions, assignments and event outcomes• Ability to multi-task


• High School Equivalent, Some College Associates Degree preferred.• Computer proficient• Strong PC skills including Microsoft Word, Excel, PowerPoint and Outlook• Proven ability to stay focused in a continuous process flow and keep pace within work team• Superior verbal, written communication skills• Ability to negotiate• One or more years of customer service or collections experience• Mortgage/real estate collections experience.


• Associates Degree• 2+ Years of Collections - Can be a mix of REO, Foreclosure and/or Bankruptcy processing)• Working knowledge of GSE’s (Investors) Fannie Mae, Freddie Mac, FHA, VA and CHFA.

Fast Switch, Ltd. is a high-growth IT staffing firm, with headquarters in Dublin, Ohio and with offices serving the Columbus, Detroit, Boston, Cincinnati, Minneapolis, Phoenix, Hartford, Los Angeles, Tucson, San Francisco, Denver, and Cleveland metropolitan areas.  We have a staff of over 780 associates and have experienced growth while remaining profitable.

Compensation can vary depending on experience and capability, plus benefits which include healthcare, dental, and vision insurance, long term disability coverage, and 401(k) with match and IMMEDIATE vesting.  Our benefits package, in this day and age, is superb.

To view all of our open positions, please go to: and/or navigate to our Careers page.



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