Desktop Technician in Lansing, MI at Fast Switch

Date Posted: 1/15/2020

Job Snapshot

  • Employee Type:
  • Location:
    Lansing, MI
  • Job Type:
  • Experience:
    Not Specified
  • Date Posted:

Job Description

Job ID: 55241

Desktop Technician - 55241

We encourage new ideas that will differentiate our company and improve the plans and services we provide.  We also encourage teamwork as an essential element of our shared success and provide a work environment in which all people, ideas and backgrounds are respected, supported and valued.

Job Responsibilities:

  • Build and install PCs, telephone systems, wireless networks and peripheral devices (such as printers, scanners, mobile/smart phones) related to desktop infrastructure, in accordance with department standards
  • Conceives and provides advice and guidance to colleagues regarding incidents
  • Maintain installed PCs, networks, telephone systems and peripherals with routine maintenance searches for improvement opportunities
  • Identify, log and resolve technical problems with software applications or network systems
  • Identifies improvement areas that can be documented
  • Identify potential changes and system improvements and present to leadership for consideration and implementation
  • Ensure that work is carried out within agreed service levels and in accordance with department guidelines
  • Helps to define and add input that will help with the creation, maintenance, and distribution of reports to leadership
  • Identify improvements and add to client databases with up to date solutions and clear record of activities
  • Identify, explain and document technical issues in a clear way to clients
  • Use call logging system to accurately record telephone requests
  • Create and offer suggested updates to Knowledge Management tool
  • Communicate with operations leadership, identify solutions to ensure issues are addressed appropriately
  • Elevated knowledge of Microsoft desktop operating systems and desktop software

Skills Required:

  • Elevated analytical and troubleshooting skills
  • Elevated verbal, written, communication skills with the ability to communicate technical data to a wide variety of audiences
  • Self-starter and possess level of professionalism that meets our internal and client expectations
  • Ability to perform in a fast-paced, changing environment with multiple deadline-oriented projects
  • Elevated customer service experience in face-to-face, telephone or electronic interaction with clients
  • Elevated language and communications skills
  • Demonstrates elevated problem-solving techniques
  • Strong customer service orientation
  • Solid understanding of computer support and troubleshooting
  • Demonstrated ability to work in a team-oriented, collaborative environment
  • Demonstrated ability to seek solutions to problems using one’s own resources

Experience Required:

  • Minimum of 1-4 years’ experience as a Desktop Support Engineer
  • Elevated experience with Windows 7, 10 OS
  • Elevated experience using ITSM ticketing tool

Experience Preferred:

  • Experience with supporting environments that include infrastructure elements such as LAN, WAN, WAP, Hosting
  • Solid understanding of ITIL concepts
  • Experience working with PC deployments in small to midsize client community and assisting in leading effort
  • Experience with deploying and supporting network printers
  • Demonstrated ability to provide guidance and assist other Desktop Administrators


  • Bachelor’s degree in Computer Science, Computer Engineering, Information Technology, Mathematics or related degree
  • A combination of education, experience and training may be considered in lieu of a formal degree
  • A+, MCSE certification

At Fast Switch, Our Purpose is Our People and Our Planet. We come to work each day and are reminded we are helping people find their success stories.  Isn’t that cool? Also, Doing the right thing is our mantra.  We act responsibly, give back to the communities we serve, and have a little fun along the way.

We at Fast Switch have been doing this for 22 years. We’re doing business in almost half the states in the union with offices in Detroit, MI, Columbus, OH, New York, Hartford, CT, Massachusetts, Minneapolis, MN, Los Angeles, CA, San Francisco, CA, and Tucson, AZ.

We're a financially strong, privately-held company that is 100% consultant and client focused.

We've differentiated ourselves by being fast, flexible, creative and honest. Throw out everything you've heard, seen, or felt about every other IT Consulting company. We do unique things, and we do them for Fortune 10 companies, Inc. 500 companies, and technology start-ups. We also have a strong belief in giving back to the communities we serve.

Our benefits are second to none and thanks to our flexible benefits options you can choose just the benefits that you need or want, options include:

• Medical and Dental (Fast Switch pays majority of the medical program)

• Vision

• Personal Time Off (PTO) Program

• Long Term Disability (100% paid)

• Life Insurance (100% paid)

• 401(k) with immediate vesting and 3% (of salary) dollar-for-dollar match

Plus, we have a lucrative employee referral program and an employee recognition culture.

In 2013, 2014, 2015, 2016, 2017 and 2018, Fast Switch was named one of the Top Work Places in Michigan by the Detroit Free Press and one of the Best Staffing Firms in 2016 and 2017. We have won the Columbus Business First “Fast 50” award 9 times in 12 years because of our strong growth which translates into more and better opportunities for our consulting staff members.

Ranked '#1' supplier by over 50% of our customers nationally.

Ranked 'Top 3' supplier by over 75% of our customers nationally.

 To view all of our open positions, please go to: and at the bottom of the page click Job Portal, or get there directly at:

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