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IT Training and Support Specialist in Boston, MA at Fast Switch

Date Posted: 1/17/2019

Job Snapshot

Job Description

Job ID: 49474

Our client in Boston, Massachusetts is seeking a Workforce Modernization Training & Support Specialist

Job Summary: The Workforce Modernization Training and Support Specialist will be responsible for training and supporting the end users during the HASTUS software implementation.

Duties & Responsibilities:

  • Assist with the implementation of Workforce Modernization Program (WMP) systems, including, but not limited to, the Daily Operations system and Bid system for Bus, Heavy Rail and Light Rail transportation district in HASTUS software.
  • Learn and practice user scenarios as part of developing individual expertise in HASTUS software.
  • Develop and lead training for new and existing WMP software end users.
  • Support end users on troubleshooting issues.
  • Act as liaison between areas and project teams to work through issues.
  • Assist in implementing and supporting future WMP systems, as appropriate.
  • Respond to each inquiry, whether from a customer, vendor, or coworker in a professional and courteous manner.
  • Work from different locations in Greater Boston as assigned or directed. 
  • May be asked to work occasional evenings or early mornings with one week’s notice.
  • Uphold the rights and interests of the Authority while building and maintaining an effective relationship with employees.
  • Perform related duties and projects as assigned.

Minimum Requirements / Qualifications:

  • A high school diploma or equivalent (G.E.D.) from an accredited institution with the ability to comprehend, communicate and respond to instructions, orders, signs, notices, inquiries, etc. in English.
  • Experience in bus and / or subway transit operations preferred.
  • Two (2) years of software end-user training experience
  • Ability to develop training materials and lead effective classroom sessions for adult learners.
  • Excellent organizational, confidentiality, multitasking and time management skills.
  • Strong computer and analytical skills.
  • Proficient in Microsoft Office Suite, including Word, Excel, and PowerPoint.
  • Handle sensitive and confidential information in an appropriate manner.
  • Have excellent customer service and conflict resolution skills.
  • The ability to provide internal and external customers with a courteous and professional experience.
  • Work from different locations in Greater Boston as assigned or directed.
  • The ability to work effectively with a diverse workforce in achieving team goals.

Fast Switch, Ltd. is a high-growth IT staffing firm, with headquarters in Dublin, Ohio and with offices serving the Columbus, Detroit, Boston, Cincinnati, Minneapolis, Phoenix, Hartford, Los Angeles, Tucson, San Francisco, Denver, and Cleveland metropolitan areas.  We have a staff of over 780 associates and have experienced growth while remaining profitable.

Compensation can vary depending on experience and capability, plus benefits which include healthcare, dental, and vision insurance, long term disability coverage, and 401(k) with match and IMMEDIATE vesting.  Our benefits package, in this day and age, is superb.

To view all of our open positions, please go to: and/or navigate to our Careers page.