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L2 Support Technician / Deskside Support (MB4) in Blue Springs, MS at Fast Switch

Date Posted: 1/17/2019

Job Snapshot

Job Description

Job ID: 38745

Our client in Blue Springs, MS has an immediate need for a contract Support Technician / Deskside Support.

Description:

Provide second-level end user support for computer systems (software, hardware) and equipment (printer, plotter, and telecommunication devices). Trouble shoot problems and equipment repair and replacement.  Provide support for on-site conference meetings (video conference, web meeting).

Requirements:

In-depth knowledge of Windows 7 and 10 and excellent troubleshooting skills.
Working knowledge of Active Directory, TCP/IP, DNS, DHCP, VLANs, SCCM.
Professional demeanor with excellent written/verbal communication skills and a high level of quality attention to detail as there is constant interaction with the user community, including executive level staff.
In-depth knowledge of Microsoft Office 2010/2016 and other standard office environment applications.
In-depth knowledge of iPhones with iOS 6.1.4 forward.
Must be a self-starter and be able to follow & enforce defined division processes.
Excellent organization & time management skills in addition to a high level of problem solving and analysis.
Working knowledge/experience of PC imaging tools, and remote control tools.
Ensure exceptional customer service & support with prompt problem resolution & follow-up with users.
Provide detailed status & problem reports regularly.
Maintain Professional work ethic & demeanor in all interactions.  
Responsible for support of remote VPN/connectivity.
Ability to lift 50 lbs


NO CORP-TO-CORP SUBMISSIONS ACCEPTED FOR THIS POSITION.  Applicants must be able to work directly for Fast Switch as a W2 Employee (US Citizens and all other parties authorized to work in the US are encouraged to apply).

  

Fast Switch, Ltd. is a high-growth IT staffing firm, with headquarters in Dublin, Ohio and with offices serving the Columbus, Detroit, Boston, Cincinnati, Minneapolis, Phoenix, Hartford, Los Angeles, Tucson, San Francisco, Denver, and Cleveland metropolitan areas.  We have a staff of over 780 associates and have experienced growth while remaining profitable.

Compensation can vary depending on experience and capability, plus benefits which include healthcare, dental, and vision insurance, long term disability coverage, and 401(k) with match and IMMEDIATE vesting.  Our benefits package, in this day and age, is superb.

To view all of our open positions, please go to: www.fastswitch.com and/or navigate to our Careers page.

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