This site uses cookies. To find out more, see our Cookies Policy

Operations Management Consultant/Expert 51014 in Allen Park, MI at Fast Switch

Date Posted: 3/28/2019

Job Snapshot

Job Description

Job ID: 51014

Position Description:

  • Network operations CNA's responsible for network change, incident and problem management

Skills Required:

  • Strong technical network knowledge and configuration experience implementing the following technologies and standards such as Cisco IP routing and WAN and LAN switching, including layer 2 and layer 3 parameters. 
  • Cisco VSS, IOS and supervisor modules. QoS policy maps and LLQ marking, IP Multicast dense and spare mode, MLPPP, and WLAN access points. 
  • Actively provide support tasks to configure, upgrade, and maintain router and switch configurations. 
  • Manage and implement customer initiated network change requests for Internet changes. 
  • Plan, schedule, communicate and implement LAN, WAN and related technologies covering WLAN, QoS, etc. 
  • Working knowledge of ACE/F5 load balancers. 
  • Participate in global change control to communicate network changes and implementation plans and schedules. 
  • Participate in planning meetings and ensure standards are implemented, and assist in development of ITIL processes. 
  • Work with international WAN circuit providers to provision circuits. 
  • Provide technical direction to network customer engineers, layer 1 support, for network software and hardware implementations. 
  • Collaborate with network planning and engineering on new projects implementations and technologies. 
  • Demonstrate teamwork skills and leadership behaviors, covering technical network working knowledge in LAN and WAN services, with strong interpersonal skills with ability to learn quickly and understand business and technical network issues across the IT organization. 
  • Be self motivated and proficient with time-management skills with the ability to complete assignments on time and with quality. 
  • Have excellent oral and written communications skills and ability to convey complex business and technical matters to a range of audiences in a clear and concise way.

Experience Preferred:

  • Broad understanding of various wireless protocols and topologies. 
  • Working understanding of centralized and decentralized wireless controllers. 
  • Working knowledge using Cisco prime. 
  • Conceptual network knowledge of IP converged services covering: IPTEL (call managers, gateways, CER), IP Call Center (call managers, gateways, CER). 
  • IPVC (SIP, H.323, MGCP and gateways) and WAAS services. 
  • Strong working knowledge of network design and standards, concepts and principles. 
  • Strong troubleshooting and isolation skills required to effectively restore network services in a timely manner in the event of an outage. 
  • Understanding and awareness of ITIL Service Support and Service Delivery Management. 
  • Provide operational support, including break/fix, whenever necessary to resolve infrastructure problems. 
  • Participate in 7x24 support rotation (if required). 
  • Respond promptly to out of hours support requests (e.g. 15 minute callback). 
  • Grow a leadership role in incident/problem management triage and resolution (be the example). 

Education Required:

  • BA or BS information technology or related discipline

At Fast Switch, Our Purpose is Our People and Our Planet. We come to work each day and are reminded we are helping people find their success stories.  Isn’t that cool? Also, Doing the right thing is our mantra.  We act responsibly, give back to the communities we serve, and have fun a little fun along the way.

We at Fast Switch have been doing this for 22 years. We’re doing business in almost half the states in the union with offices in Detroit, MI, Columbus, OH, New York, Hartford, CT, Massachusetts, Minneapolis, MN, Los Angeles, CA, San Francisco, CA, and Tucson, AZ.

We're a financially strong, privately-held company that is 100% consultant and client focused.

We've differentiated ourselves by being fast, flexible, creative and honest. Throw out everything you've heard, seen, or felt about every other IT Consulting company. We do unique things, and we do them for Fortune 10 companies, Inc. 500 companies, and technology start-ups. We also have a strong belief in giving back to the communities we serve.

Our benefits are second to none and thanks to our flexible benefits options you can choose just the benefits that you need or want, options include:

• Medical and Dental (Fast Switch pays majority of the medical program)

• Vision

• Personal Time Off (PTO) Program

• Long Term Disability (100% paid)

• Life Insurance (100% paid)

• 401(k) with immediate vesting and 3% (of salary) dollar-for-dollar match

Plus, we have a lucrative employee referral program and an employee recognition culture.

In 2013, 2014, 2015, 2016, 2017 and 2018, Fast Switch was named one of the Top Work Places in Michigan by the Detroit Free Press and one of the Best Staffing Firms in 2016 and 2017. We have won the Columbus Business First “Fast 50” award 9 times in 12 years because of our strong growth which translates into more and better opportunities for our consulting staff members.

Ranked '#1' supplier by over 50% of our customers nationally.

Ranked 'Top 3' supplier by over 75% of our customers nationally.

 To view all of our open positions, please go to: and at the bottom of the page click Job Portal, or get there directly at:

You can also follow us on Twitter at:

And you can become a fan of Fast Switch on Facebook at: