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Product Designer/Manager Consultant/Expert 51244 in Dearborn, MI at Fast Switch

Date Posted: 4/12/2019

Job Snapshot

Job Description

Job ID: 51244

Product Designer/Manager Position Description:

  • Responsible for partnering with business to drive alignment of contact center technology and integration with other applications (internal and external)
  • Responsible for the requirements, design, integration, testing, org. change and operation of contact center products
  • The scope of the role may vary based on the work-streams, some the role will be a Product Designer others will have a broader end to end responsibility and will be more Product Manager in nature

The Product Designer/Manager will be responsible for:

  • Understanding all aspects of business need, with focus on one or more functional work streams
  • This will include managing deliverables, understanding of the various business processes and daily interaction and relationship management with business and IT team members Responsibilities: 
  • Work with business to develop region/function business requirements and relate to global requirements
  • Collaborate with specialists to research business and tech trends appropriate to business and IT solution definition
  • Work with development team to ensure business requirements are communicated clearly and understood
  • Participate in the development and review of functional requirements documentation
  • Present and review business analysis and reengineering results of tasks
  • Drive and challenge business owners on their assumptions of how they will successfully execute their plans
  • Work with the business to ensure testing plans are robust and facilitate testing with internal and external interface teams
  • Participate in the planning, creation, and execution of business partner testing and acceptance testing 
  • Perform analysis on production issues as appropriate
  • Interface with affected application teams to coordinate/conduct testing, when necessary

Experience Required:

  • Microsoft Dynamics 365 Experience
  • Ability to deliver project commitments
  • Must be team-oriented and have excellent oral and written communication skills Strong analytic and problem solving skills
  • Good organizational and time-management skills.
  • Experience in all phases of the development lifecycle applying agile practices to solution delivery
  • Requirements gathering, Use Case, and Test case development
  • Global business acumen
  • System Integrator / COTS Implementation 
  • Knowledge of Global CRM, Contact Centers, MPS, Pass and related technologies (e.g. Case Management, Knowledge Management, Chat, Telephony)

Experience Preferred:

  • Emerging technologies, cloud architectures, security and/or any other service-oriented architecture
  • Replacing legacy systems and driving business change with new technology 
  • Experience with continuous improvement by investigating alternatives and technologies
  • Knowledge of our Customer Service Division (FCSD), Marketing and Sales
  • Delivery Experience 

Education Required:

  • Bachelor’s Degree in Computer Science, Business Administration, Information Systems, Electrical Engineering, or another field with related work experience

    At Fast Switch, Our Purpose is Our People and Our Planet. We come to work each day and are reminded we are helping people find their success stories.  Isn’t that cool? Also, Doing the right thing is our mantra.  We act responsibly, give back to the communities we serve, and have a little fun along the way.

    We at Fast Switch have been doing this for 22 years. We’re doing business in almost half the states in the union with offices in Detroit, MI, Columbus, OH, New York, Hartford, CT, Massachusetts, Minneapolis, MN, Los Angeles, CA, San Francisco, CA, and Tucson, AZ.

    We're a financially strong, privately-held company that is 100% consultant and client focused.

    We've differentiated ourselves by being fast, flexible, creative and honest. Throw out everything you've heard, seen, or felt about every other IT Consulting company. We do unique things, and we do them for Fortune 10 companies, Inc. 500 companies, and technology start-ups. We also have a strong belief in giving back to the communities we serve.

    Our benefits are second to none and thanks to our flexible benefits options you can choose just the benefits that you need or want, options include:

    • Medical and Dental (Fast Switch pays majority of the medical program)

    • Vision

    • Personal Time Off (PTO) Program

    • Long Term Disability (100% paid)

    • Life Insurance (100% paid)

    • 401(k) with immediate vesting and 3% (of salary) dollar-for-dollar match

    Plus, we have a lucrative employee referral program and an employee recognition culture.

    In 2013, 2014, 2015, 2016, 2017 and 2018, Fast Switch was named one of the Top Work Places in Michigan by the Detroit Free Press and one of the Best Staffing Firms in 2016 and 2017. We have won the Columbus Business First “Fast 50” award 9 times in 12 years because of our strong growth which translates into more and better opportunities for our consulting staff members.

    Ranked '#1' supplier by over 50% of our customers nationally.

    Ranked 'Top 3' supplier by over 75% of our customers nationally.

     To view all of our open positions, please go to: www.fastswitch.com and at the bottom of the page click Job Portal, or get there directly at: https://www.jobs.net/jobs/fastswitch/en-us/all-jobs/

    You can also follow us on Twitter at: www.twitter.com/fastswitch

    And you can become a fan of Fast Switch on Facebook at: http://tinyurl.com/y9y3gdp