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Technical Service Support Specialist - Automotive - 59012 in Galesburg, MI at Fast Switch

Date Posted: 3/22/2019

Job Snapshot

Job Description

Job ID: 51479

Our client in Galesburg, Michigan is seeking a Technical Service Support Specialist - Automotive.

**This is a technical contact center assisting truck dealer technicians and parts counter employees with technical repair guidance or part assistance. (For example Automotive mechanic/ technician experience). ** 

Hours: Monday - Friday - 8am-7pm with a 1/2 hour lunch break. Need to be flexible with start and ending hours. 

The primary function of the Customer Experience Representative (CER) will provide warranty support, direct and adjudicate product warranty repairs via phone and electronic communication for customers that utilize Roadranger services, and assist with aftermarket sales/promotions. This individual will help identify emerging trends that affect the customers experience with our products, use data analytics, and observations to drive product reliability and functionality improvements through the organization, create and deliver custom training to customer experience representatives based on his or her discoveries. 

  • Assist in accurately determining failure root cause by utilizing diagnostic procedures, repair strategies, part requirements, labor hours, and technical or other assistance related to the repair. 
  • Use current business tools and data analytics to discover emerging trends, product improvement opportunities, and system enhancements to improve the customers experience with the client 
  • Ability to Interpret electronic data to prescribe repair strategies for all products 
  • Thorough understanding of vehicle assemblies, engine/transmission power trains, drive train components, vehicle electrical/electronic systems including wiring, data links, actuators, etc. 
  • Technical hands on vehicle experience for diagnosing and troubleshooting engine, transmission, brake systems, and other vehicle related problems including drivability and fault/no-fault related symptoms 
  • Strong technical skills/knowledge of all the client's Truck products 
  • Expertise/knowledge regarding automotive and truck industry methodologies and tools for supporting service of vehicle systems at the dealership level 
  • Support teammates and other departments as needed 
  • Represent the client in a courteous, ethical, and professional manner at all times 
  • Ability to work flexible hours 
  • Administer the client's Truck Component product warranties per published guidelines

Fast Switch, Ltd. is a high-growth IT staffing firm, with headquarters in Dublin, Ohio and with offices serving the Columbus, Detroit, Boston, Cincinnati, Minneapolis, Phoenix, Hartford, Los Angeles, Tucson, San Francisco, Denver, and Cleveland metropolitan areas.  We have a staff of over 780 associates and have experienced growth while remaining profitable.

Compensation can vary depending on experience and capability, plus benefits which include healthcare, dental, and vision insurance, long term disability coverage, and 401(k) with match and IMMEDIATE vesting.  Our benefits package, in this day and age, is superb.

To view all of our open positions, please go to: www.fastswitch.com and/or navigate to our Careers page.

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