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UCCE Voice Planner Practitioner 50601 in Dearborn, MI at Fast Switch

Date Posted: 3/3/2019

Job Snapshot

Job Description

Job ID: 50601

UCCE Voice Planner

UCCE Voice Planner Position Duties

  • Plan, design and deliver Cisco voice infrastructure services to support the company’s global contact centers 
  • Participate in capacity planning and global voice technology standards. 
  • Meet with customers, suppliers, and internal teams to evaluate requirements and recommend global voice solutions. 
  • Analyze location's current voice network infrastructure and design. 
  • Knowledge of the Cisco UCCE (contact center environment) 
  • Experience with the enterprise-level IP-based communications (VoIP, protocols, codecs and standards. e.g. SIP, H.323, MGCP, SCCP, SIP). 
  • Strong knowledge of network infrastructure (switching and routing) and endpoints (phones, gateways, softphone, etc.) 
  • Ability to manage multiple planning and delivery tasks. 
  • Excellent requirements gathering skills and the ability to map those requirements into standards 
  • Able to explain complex technical and heuristic situations to non-technical, novice users to get them to understand the impact of designs, decisions, and standards. 
  • Exhibit excellent oral and written communication skills. 
  • Highly motivated and self-empowered to recognize and solve problems.

Skills Required:

  • Strong knowledge of Cisco voice over IP technology and related services 
  • Knowledge of the Cisco UCCE (contact center environment) 
  • Experience with Cisco Unified Communications systems (CUCM, Voice Gateways)
  • Excellent requirements gathering skills and the ability to map those requirements into standards

Skills Preferred:

  • Highly motivated and self-empowered to recognize and solve problems. 
  • Ability to meet with customers, suppliers, and internal teams to evaluate requirements and recommend global voice solutions.

Experience Required:

  • Minimum Requirements 3-5 years of experience

Education Required:

  • Bachelor's Degree (Computer Science or related preferred)

Education Preferred:

  • Cisco training and/or certifications

Fast Switch, Ltd., delivering the Right Talent at the Right Time for over 21 years. We are an IT Consulting company with offices in Detroit, MI, Columbus, OH, Cleveland, OH, Cincinnati, OH, New York, Hartford, CT, Massachusetts, Minneapolis, MN, Los Angeles, CA, San Francisco, CA, and Tucson, AZ. We’re doing business in almost half the states in the union.

We're a financially strong, privately-held company that is 100% consultant and client focused. You are our most important asset!          

We've differentiated ourselves by being creative, flexible, and fast. Throw out everything you've heard, seen, or felt about every other IT Consulting company.

We're different. Our consultants and clients tell us so, and it's our great people who make the difference! We do unique things, and we do them for Fortune 10 companies, Inc. 500 companies, and technology start-ups. We also have a strong belief in giving back to the communities we serve.

Our benefits are second to none and thanks to our flexible benefits options you can choose just the benefits that you need or want, options include:

• Medical and Dental (Fast Switch pays majority of the medical program)

• Vision

• Personal Time Off (PTO) Program

• Long Term Disability (100% paid)

• Life Insurance (100% paid)

• 401(k) with immediate vesting and 3% (of salary) dollar-for-dollar match

Plus, we have a lucrative employee referral program and an employee recognition culture.

In 2013, 2014, 2015, 2016 and 2017, Fast Switch was named one of the Top Work Places in Michigan by the Detroit Free Press and one of the Best Staffing Firms in 2016 and 2017. We have won the Columbus Business First “Fast 50” award 9 times in 12 years because of our strong growth which translates into more and better opportunities for our consulting staff members.

To view all of our open positions, please go to: www.fastswitch.com and at the bottom of the page click Job Opportunities, or get there directly at: http://tinyurl.com/z6r74up

You can also follow us on Twitter at: www.twitter.com/fastswitch

And you can become a fan of Fast Switch on Facebook at: http://tinyurl.com/y9y3gdp