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User Experience Researcher (CA3) in Columbus, OH at Fast Switch

Date Posted: 1/18/2019

Job Snapshot

  • Employee Type:
  • Location:
    Columbus, OH
  • Job Type:
  • Experience:
    Not Specified
  • Date Posted:

Job Description

Job ID: 46858

User Experience Researcher.  Our Columbus, Ohio client is looking for a User Experience Researcher contractor with proven skills in the design and execution of research studies and the provision of strategic design thinking throughout the design process.  In this role, you will conduct primary research to explore the behaviors and motivations of users, and work with teams of designers, business partners, architects and others to develop new digital experiences.

Essential Functions:

  • You will inspire change at all stages of product development by delivering impactful oral, written and visual presentations that articulate & translate research findings.
  • Most importantly, your job as a researcher is to help the UX team understand what would make a user’s experience feel more meaningful, intuitive, accessible, fun—and even magical. 
  • Partner closely with visual designers, interaction designers, creative technologists and content writers to provide consulting services to business clients and development teams.
  • Participate in strategic research planning by meeting with internal clients and UX team members.
  • Design and execute interviews, observations and moderated and unmoderated research activities that result in actionable recommendations which drive user-centered ideation, definition and iteration.
  • Plan, manage and execute all aspects of studies with users including recruiting, logistics, moderation and data collection. Collaborate with third party vendors when necessary.
  • Lead synthesis of qualitative and quantitative customer data to inform research and design activities. 
  • Present findings to business owners, key stakeholders, senior executives, development teams and other UX team members. Manage open and timely communication with internal stakeholders (excellent verbal and written skills are required).
  • Demonstrate up-to-date expertise in user experience research and apply this to projects.

What sets our client's User Experience team apart from others? It’s a dynamic group with a diverse culture that embraces the value of strategic design thinking. They function like an agency and offer a wide array of exposure to multiple business segments in insurance, financial services and banking. They collaborate with creative talent across all UX disciplines; work in small, collaborative project teams; and a have highly engaging, friendly work environment. The UX team has a seat at the table when clients make strategic decisions; as the researcher, you’ll represent the voice of the customer to assist clients with these decisions. 


  • Proven skills in the design and execution of research studies and the provision of strategic design thinking throughout the design process
  • Solid experience of generative and evaluative research methodologies is desirable, e.g. contextual interviews, participatory design sessions, concept evaluation, usability studies, and heuristic evaluations.
  • A Bachelors degree in design, HCI (human computer interaction), human factors, psychology, cognitive science or related field is a plus.

Applicants must be able to work directly for Fast Switch – No C2C (US Citizens and all other parties authorized to work in the US are encouraged to apply).

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